Common Account & Legal Questions
You can request permanent account closure through live chat or email. We'll verify your identity, settle any outstanding balance, and freeze your account within 24 hours. Your data is retained for seven years for compliance; you cannot recover a closed account.
Your name, email, phone and payment details are encrypted and stored in secure vaults. We never sell this data to third parties. Payment processors (DANA, OVO, GoPay, QRIS, banks) see only the transaction amount and your account identifier, not your game history.
Yes. Open a dispute ticket in live chat or email with the withdrawal date, amount and destination wallet. We'll check the payment trail with DANA, OVO, GoPay, QRIS or your bank. If the transaction failed on their end, we can reissue it within one business day.
You must be of legal age where local law permits. On first withdrawal, we ask for a photo ID and proof of payment method ownership (e.g., your name on a bank statement or DANA app screenshot). Verification takes 24 hours.
Yes. All game outcomes are audited and logged. RNG (random number generator) results and live-table feeds are timestamped and encrypted. You can request proof of any hand or spin through our audit team if you file a formal complaint.
Account terms depend on local law in your region. Access and game availability are subject to local regulations. Deposit and withdrawal disputes are resolved under the legal framework where local law permits. Contact our legal team via email for jurisdiction-specific questions.
Absolutely. Submit a data-access request via live chat or email. We'll provide a full export of your account details, deposits, withdrawals, game history and all support messages within five business days in a standard digital format.
